Last updated: June 26, 2025
At ConvoAgent ("we", "our", or "us"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our conversational AI services, or interact with our platform.
We value transparency and want to ensure you understand what information we collect, how we use it, and the choices you have regarding your personal data. By accessing or using our services, you consent to the practices described in this Privacy Policy.
This Privacy Policy applies to all services offered by ConvoAgent, including our website, AI agents, and related applications. Please read this policy carefully to understand our practices regarding your personal information.
We collect information to provide better services to our users and improve our conversational AI technology. The types of information we collect include:
We adhere to the principles of data minimization and purpose limitation. We only collect information that is necessary for the specific purpose for which it will be used and retain it only for as long as needed to fulfill those purposes or as required by law.
We use the information we collect for various purposes, including:
With your consent, we may use your information to:
You can opt out of marketing communications at any time by following the unsubscribe instructions included in each email or by contacting us directly.
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our comprehensive data protection program includes:
| Security Measure | Description |
|---|---|
| Encryption | All data in transit and at rest is encrypted using industry-standard protocols (TLS 1.3, AES-256) |
| Access Controls | Strict role-based access controls, multi-factor authentication, and least privilege principles |
| Network Security | Firewalls, intrusion detection systems, and regular vulnerability scanning |
| Physical Security | Secure data centers with 24/7 monitoring, biometric access controls, and redundant power |
| Monitoring | Continuous monitoring for suspicious activities and automated alerts for potential security incidents |
All ConvoAgent employees undergo comprehensive security and privacy training. We maintain a culture of security awareness through:
In the unlikely event of a data breach, we have a comprehensive incident response plan that includes:
While no method of transmission over the Internet or electronic storage is 100% secure, we continuously review and enhance our security measures to protect your personal information. We are committed to maintaining the trust you place in us by handling your data with the utmost care and in accordance with our privacy commitments.
We may share your information with third parties in certain circumstances. We ensure that any third party with whom we share your data maintains similar levels of security and privacy protection.
Companies that help us deliver our services, such as cloud hosting providers, payment processors, customer support tools, and analytics services.
Third-party services that you choose to integrate with our platform, such as CRM systems, calendar applications, and communication tools.
Organizations we collaborate with to offer joint services, promotions, or products.
Government agencies or law enforcement when required by law, to protect our rights, or in response to a legal process.
We may share your personal information in the following circumstances:
We do not sell your personal information to third parties. When we share information with service providers, we ensure they use it only for the specific purposes outlined in our agreements and in compliance with our privacy policies.
All third parties with whom we share data are contractually obligated to maintain appropriate security measures and are prohibited from using your personal information for their own marketing purposes without your explicit consent.
We respect your rights regarding your personal information. Depending on your location, you may have various rights under applicable privacy laws. These rights may include:
You have the right to request a copy of the personal information we hold about you and to check that we are lawfully processing it.
You have the right to request that we correct any incomplete or inaccurate information we hold about you.
You have the right to request that we delete your personal information in certain circumstances, such as when the data is no longer necessary.
You have the right to request that we suspend the processing of your personal information in certain circumstances.
You have the right to request that we transfer your personal information to you or to a third party in a structured, commonly used, machine-readable format.
You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
You can exercise your rights by:
We will respond to all legitimate requests within the timeframe required by applicable law (typically within 30 days). In some cases, we may need to verify your identity before processing your request.
Please note that there may be circumstances where we cannot fulfill your request, such as when the information is necessary for us to comply with our legal obligations or to exercise or defend legal claims. In such cases, we will explain why we cannot fulfill your request.
In addition to your legal rights, we provide various controls that allow you to manage your privacy preferences:
Manage your personal information, communication preferences, and account security options through your account dashboard.
Choose which types of communications you wish to receive from us and how frequently.
Manage your cookie settings through our Cookie Consent Manager.
ConvoAgent is committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in California.
For users in the European Economic Area (EEA), we serve as both a data controller and a data processor, depending on the context:
Under the GDPR, we process personal data on the following legal bases:
For international data transfers from the EEA, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
For California residents, the CCPA provides specific rights regarding personal information. In addition to the rights outlined in the User Rights section, California residents have the right to:
In the past 12 months, we have collected the categories of personal information described in the Data Collection section of this policy. We do not sell personal information as defined by the CCPA. We may share personal information with the categories of third parties described in the Third-Party Sharing section.
California residents can exercise their CCPA rights by contacting us at privacy@convoagent.com or through our Data Subject Request Form.
We also comply with other applicable privacy regulations, including but not limited to:
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please don't hesitate to contact us.
General inquiries: info@convoagent.com
Privacy concerns: privacy@convoagent.com
Data protection officer: dpo@convoagent.com
ConvoAgent, Inc.
1234 Innovation Way
Suite 500
San Francisco, CA 94103
United States
You can also submit privacy-related requests through our online form:
Privacy Request FormWe may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.